Rural Broadband Phone Services
National and International Toll Call Rates.
Q. Why does my internet connection briefly drop out when making a call?
A. Rural Broadband phone services will only work while your broadband connection is connected on 3G services so if your internet connection normally connects on 4G services the internet service will automatically reconnect to 3G services when the phone handset is in use. When the phone call has been completed and the phone handset is replaced on its cradle the internet service will automatically reconenct back to 4G services, this causes a brief disconenction as the conenction moves between the 3G and 4G services. If your conenction normally conencts on 3G services this will not affect you as there is no need for the system to move between the 3G and 4G services.
Q. How does my Voice Message service work?
A. To use the voice message service you will first need to order the voice message service add on. To set up your voice message service just dial 707 from your phone and follow the prompts to set up your recorded name and greeting message. If someone leaves you a message you will hear an interrupted dial tone (instead of the normal steady tone that you get) before making a call. To listen to and delete your voice messages just dial 707 from your phone and follow the prompts.
Q. Can I use my existing phone with NetSpeed?
A. Yes, you can use your existing analogue phone to connect to a NetSpeed Rural Broadband modem.
Q. Can I bring my current phone number to NetSpeed?
Q. Will my NetSpeed phone service work if there is a power cut?
A. Your NetSpeed phone service requires power to work (your broadband connection and PC will not function without it).
Q. Can I make 111 calls on my NetSpeed phone service?
A. The Rural Broadband Phone service does not support emergency calling. However if you do make a 111 call it will connect if possible but the operator will not know your physical location.
It is also important to note that if there is a power cut your broadband connection and PC will not function and no calls will be able to be made.
Q. Can I use my Medical Alarm Service on NetSpeed?
A. NO. Medical alarm services eg St John Alarm services, must not be used on the NetSpeed Rural Broadband phone service.
Q. Can I run my home alarm or sky digital on NetSpeed?
A. NetSpeed do not currently provide support for home alarms or services such as sky digital.
Q. How much of my broadband data cap is used when I make phone calls?
A. Calls use 50 to 125 MB per 100 minutes calling time.
Q. How do I publish my NetSpeed number in the NZ White Pages?
A. Each customer is entitled to one free listing per street address
Your Free listing is:
Name or Business Name
One Address (This can be street or postal)
One Phone number
To send us details of what you would like published in the white pages click here.
Additional Entries to listing are at customers cost. This is anything from another number/address/website/email address etc
Cost varies depending on which directory they will be featured in (this is due to difference in distribution costs)
Q. How do I contact NetSpeed for information or support?
A. The preferred method of contacting NetSpeed for support is by email, since we can keep historical information about each customer on our systems, for our regional contact details click here.
You can also call us on 0800 NETSPEED (0800 638 773). If you cannot get through to a team member then please leave a message with our answering service and we will return your call.